State of Delaware
Criminal Justice Council

Videophone Network

On March 15, 2021, the CJC Videophone System is transitioning from Polycom to Zoom, using DTEN Videophone Units

DTEN/Zoom Videophone Unit Transition Documentation

To aid in the transition to the new system, follow these steps:

Step 1: How to Disconnect the Polycom Units and Connect a DTEN Zoom Unit

Step 2: DTEN Basic Operation Instructions

Step 3: DTEN Advanced Operation Instructions

Step 4: Download the most updated Videophone Directory (as of 3/15/2021)

Not sure where to start? Check out these helpful video tutorials to walk you through the process:

If you have a Polycom Debut unit: How to disconnect your Polycom Debut unit

If you have a Polycom 310 unit:  How to disconnect your Polycom 310 unit

Ready for the DTEN?: Connecting your new DTEN unit

Still experiencing issues? Email Delaware Videophone for help


To provide the equipment, technical support, infrastructure, expertise, training, analysis, and other resources necessary to provide continuous networked videophone linkages statewide for members of Delaware’s criminal justice community, thereby improving the efficiency of all employees of that same system, heightening the public safety, avoiding the costs due to transporting and staff time, and improving Delaware’s criminal justice system by ultimately decreasing the time from arrest to disposition

Videophone Committee

The responsibilities of the Videophone Committee, a subcommittee of the Criminal Justice Council, include establishing a vision and strategic plan for the network, tracking use, deposit, and cost avoidance information, approving site installation or removal, training end users, and establishing necessary protocols governing the use of the network.

Delaware has the first nationally known statewide-unified system of 104 sites, which has networked the judiciary, law enforcement agencies, Attorney General’s Office, the Public Defender’s Office, prisons, jails, juvenile detention centers, and the Board of Pardon. The Delaware Videophone network will continue its 20-year record of success by continuing the migration to a totally IP network, which will provide improved sound/acoustic quality, picture quality, bandwidth, and most importantly increased savings.

Delaware’s Videophone program is supported through a $1.00 supplemental fee to all fines levied on traffic and criminal cases in the state.

Standard Videophone Usage List:

  • Arraignment
  • Preliminary Hearing
  • Attorney Client Interview
  • Guilty Plea
  • Client Intake Interview
  • Capias Return
  • Arrest/Warrant Return
  • Bail Review
  • Swear to a Warrant

Click here for a list of videophone sites:  Updated Videophone Directory (as of 3/15/2021)

For more information on the Videophone Network in Delaware, Videophone Revenue and Cost Avoidance, contact:  Bridget Poulle

To report a problem, contact:  Delaware Videophone

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