Step 4: Download the most updated Videophone Directory (as of 3/15/2021)
If you have a Polycom Debut unit: How to disconnect your Polycom Debut unit
If you have a Polycom 310 unit: How to disconnect your Polycom 310 unit
Ready for the DTEN?: Connecting your new DTEN unit
Still experiencing issues? Email Delaware Videophone for help
To provide the equipment, technical support, infrastructure, expertise, training, analysis, and other resources necessary to provide continuous networked videophone linkages statewide for members of Delaware’s criminal justice community, thereby improving the efficiency of all employees of that same system, heightening the public safety, avoiding the costs due to transporting and staff time, and improving Delaware’s criminal justice system by ultimately decreasing the time from arrest to disposition
The responsibilities of the Videophone Committee, a subcommittee of the Criminal Justice Council, include establishing a vision and strategic plan for the network, tracking use, deposit, and cost avoidance information, approving site installation or removal, training end users, and establishing necessary protocols governing the use of the network.
Delaware has the first nationally known statewide-unified system of 104 sites, which has networked the judiciary, law enforcement agencies, Attorney General’s Office, the Public Defender’s Office, prisons, jails, juvenile detention centers, and the Board of Pardon. The Delaware Videophone network will continue its 20-year record of success by continuing the migration to a totally IP network, which will provide improved sound/acoustic quality, picture quality, bandwidth, and most importantly increased savings.
Delaware’s Videophone program is supported through a $1.00 supplemental fee to all fines levied on traffic and criminal cases in the state.
Click here for a list of videophone sites: Updated Videophone Directory (as of 3/15/2021)
For more information on the Videophone Network in Delaware, Videophone Revenue and Cost Avoidance, contact: Bridget Poulle
To report a problem, contact: Delaware Videophone